iProWash Privacy Policy

Effective: September 3, 2025

Last updated: September 3, 2025

Notice at Collection | Do Not Sell or Share My Personal Information | Your State Privacy Rights Contact

U.S. Notice at Collection

We collect personal information (e.g., identifiers, customer records, commercial information, internet/activity data, precise geolocation with permission, photos submitted by you, and inferences) to operate our pickup & delivery laundry services, process payments with Stripe, provide customer support, improve our Services, ensure safety/fraud prevention, and send transactional messages (and marketing with consent). We do not sell personal information for money. We may “share” limited identifiers and internet/activity data with analytics/advertising partners for cross-context behavioral advertising—opt-out available below. Retention generally follows legal/tax requirements (often up to 7 years for receipts).

To exercise your rights or opt out of “sharing,” use the button above, email LM@iProWash.com, or call +1 925.877.4900. We honor applicable Global Privacy Control (GPC) signals on web where technically feasible.

This Privacy Policy explains how iProWash (“we,” “us,” “our”) collects, uses, discloses, and protects personal information when you use our websites, mobile applications, and related services in the United States (the “Services”). By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

Who we are & how to contact us

Controller: iProWash, Cortona Way, Brentwood, CA, United States.

Email: LM@iProWash.com • Phone: +1 925.877.4900 • Website: www.iprowash.com

U.S. scope: The Services are intended for use in the United States only.

Information we collect

A. Information you provide

Account details: name, email, mobile number, password (hashed), profile photo.
Addresses & instructions: pickup/delivery addresses, saved locations, access notes.
Order details: service selections, garment notes, item photos.
Communications: support chats/emails, ratings/reviews, surveys, referral info.
Marketing choices: your opt‑ins/opt‑outs.

B. Information collected automatically

Device & app info: device model, OS, app version, language, time zone, crash logs, analytics IDs.
Usage data: screens viewed, taps, navigation, timestamps.
Log data: IP address, request/response metadata, diagnostics.
Cookies/SDKs: analytics, performance, and push tokens (web & mobile).

C. Location data

Precise location (with permission) is used for accurate pickup pins, ETA, and courier tracking. Background location (only if enabled) is used during active pickups/deliveries to update maps/ETAs. You may disable location sharing in device settings; some features may not work.

D. Payment data (Stripe)

Payments are processed by Stripe. We receive limited metadata (e.g., tokenized payment method ID, last 4 digits, brand, status, amount) and do not store full card numbers. See Stripe’s Privacy Policy.

E. Information from third parties

Authentication providers (e.g., Apple/Google), as permitted by you.
Logistics partners for pickup/delivery status updates.
Fraud/safety and analytics vendors for security and performance.

Sensitive data: We do not intentionally collect government IDs, health data, or biometric templates. Precise geolocation may be considered “sensitive” under some state laws; see State Privacy Rights.

How we use information

Provide the Services: account creation, orders, partner assignment, pickup/delivery coordination, payments, receipts.
Customer support: respond to inquiries, troubleshoot, refunds/claims.
Personalization: remember preferences and addresses, recommend services.
Safety & fraud prevention: verify accounts, detect suspicious activity/abuse.
Communications: transactional messages (order updates, ETAs) and—if you consent—marketing.
Analytics & improvement: performance monitoring, debugging, A/B testing, new features.
Legal compliance: taxes, accounting, lawful requests, and enforcing terms.

How we share information

Laundry & delivery partners: relevant order details, pickup/delivery address, contact number (masked when feasible), notes/photos.
Payment processor: Stripe.
Vendors: hosting, analytics/crash reporting, notifications, customer support tools.
Corporate transactions: your data may transfer in a sale/merger/reorganization subject to this Policy.
Legal & safety: to comply with laws, protect rights, and prevent harm.

No sale for money: We do not sell personal information for monetary consideration. Limited “sharing” for cross‑context behavioral advertising may occur (see below) and you can opt out.

Your choices

Permissions: manage location, camera/photos, and notifications in device settings.
Marketing: opt out via in‑message links or account settings.
Push notifications: toggle in‑app or in device settings.
Cookies (web): use browser controls and any consent banner presented.

Data retention

We keep personal information only as long as necessary to provide the Services, meet legal/tax/accounting obligations (often up to 7 years for receipts/invoices), resolve disputes, maintain security/fraud records (for a limited period), and improve the Services. We then delete or de‑identify data.

Security

We use administrative, technical, and organizational safeguards—encryption in transit (TLS), access controls, monitoring, and periodic reviews. No method is 100% secure; where required, we will notify you of a data breach.

Children’s privacy

The Services are not directed to children under 13 (COPPA). We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us to remove it.

Third‑party links

Our Services may link to third‑party sites/apps. Their practices are governed by their own policies.

Automated decision‑making

We may use limited automation (e.g., routing/ETA estimates, basic fraud checks). You may request human review of decisions that produce legal or similarly significant effects where required by law.

California Notice at Collection & CPRA categories

CategoryExamplesSourcesPurposeDisclosureIdentifiersname, email, phone, device IDs, IPyou, deviceprovide Services, support, security, marketing (with consent)partners, vendorsCustomer recordsaddresses, order historyyoufulfill orders, support, receiptspartners, vendorsCommercial infoservices purchased, preferencesyou, usagepersonalization, analyticsvendorsInternet/activityapp/web activity, logsdeviceanalytics, security, improvement, ads (opt‑out)vendorsGeolocationprecise location (with permission)devicepickup pin, ETA, courier trackingpartners, vendorsAudio/visualitem photos, proof of pickup/dropyouquality, supportpartners, vendorsInferencespreferences derived from usagevendorspersonalization, improvementvendorsSensitive PIprecise geolocationdevicerouting, ETA, delivery; security/fraudpartners, vendors

Retention: see “Data retention.” Sensitive PI: used only to provide Services and for security/fraud; not used to infer unrelated characteristics.

Your state privacy rights (U.S.)

Depending on your state (e.g., California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, New Jersey, New Hampshire, Iowa, Tennessee), you may have the right to: know/access, portability, delete, correct, and opt‑out of targeted advertising / “sharing,” sale (we do not sell for money), and certain profiling; and to appeal denied requests. To exercise rights, email LM@iProWash.com or call +1 925.877.4900. We may verify your identity (and any authorized agent). We honor applicable Global Privacy Control (GPC) signals on web where feasible.

Non‑discrimination: We will not discriminate against you for exercising your rights. If we offer referral/loyalty financial incentives, we will provide terms and let you opt in.

Do Not Track

Some browsers send Do Not Track (DNT) signals. We currently do not respond to DNT signals. We do honor applicable Global Privacy Control (GPC) signals for opt‑outs where technically feasible.

International transfers

We operate in the U.S., but some vendors may process data in other countries. Where applicable, we use reasonable safeguards to protect your information.

Changes to this Policy

We may update this Policy periodically. We will post the updated version with a new “Last updated” date and, where required, notify you (e.g., in‑app or by email). Your continued use of the Services means you accept the updated Policy.

Mobile app permissions summary

PermissionPurposeYour controlLocation (Precise/Background)Accurate pickup pin, ETA, courier tracking during active ordersDevice settings & in‑app togglesCamera/PhotosGarment photos, proof of pickup/dropDevice settingsNotificationsOrder status, ETAs, promos (if opted in)Device settings & in‑app toggles

How to contact us

Email: LM@iProWash.com
Phone: +1 925.877.4900
Postal: Cortona Way, Brentwood, CA, United States
Website: www.iprowash.com